AI-Driven Ticketing System & Chatbot for Enjitsu
Overview
Enjitsu needed an internal ticketing system to automate IT support and request management. H3 Technologies developed a bespoke Power Apps solution with SharePoint and Power Platform for an automated, AI-based ticketing process. In addition, an AI Chatbot was implemented using the user guide content of the ticketing system to provide self-service support.
Enjitsu
Client
Enterprise IT Services
Industry
IT Automation & AI Solutions
Service Type
Project Goals
Create an internal ticketing system with Power Apps and SharePoint.
Automate support efficiency with AI-powered chatbot support.
Automate workflow approvals and improve response time.
Tools & Technologies Used
Power Apps & SharePoint
Ticketing system platform
Power Automate
Workflow automation
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Microsoft AI Services
Chatbot integration
Role-Based Access Control
Secure system management
Challenges Faced
Handling large ticket volumes
Achieving user adoption
Smooth AI integration
Needed a scalable solution.
Employees required an easy-to-use interface.
​Chatbot needed to be trained properly with user guide data.
Results
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50% faster issue resolution through AI chatbot support.
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Auto-approved workflow to decrease human intervention.
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Scalable platform with higher user interaction.